| Q. |
How long have you been operating for? |
| A. |
We started in August 2005 and we are slowly becoming one
of the UK's biggest web hosts. |
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| Q. |
How long will it take for my web hosting account to be
setup? |
| A. |
Your account will be set-up in 24 hours and you will be
assigned a username and password to access the account. |
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| Q. |
Can I have a free trial of a web hosting account? |
| A. |
We don’t offer free trials instead we offer a full no questions
asked 90 day money back guarantee. This means that you can
trial any of our account risk free for 90 days and if in the
very unlikely event you find it isn’t what you were looking
for you can have a full refund. |
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| Q. |
Are all your servers based in the UK? |
| A. |
Yes, all our servers are based the UK |
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| Q. |
How easy is it to change my hosting account if my needs
change? |
| A. |
This is very simple to do and can be done using our upgrade
centre found in account details on the control panel. You
can switch up accounts without having reset up your sites
so for example moving up from a multi site account to a reseller
is very simple and hassle free. |
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| Q. |
Are there any extra charges for transfering in domains? |
| A. |
No, there are no charges for transfering in domains to an
account. |
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| Q. |
If I sign up for a hosting account can I cancel instantly
at any time without giving notice? |
| A. |
Yes, we don’t have any minimum contact periods for our hosting
and users can cancel an account with no notice needed by simply
sending a support request from the control panel. |
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| Q. |
You offer a 90 day money back guarantee, is this a no
quibble guarantee meaning that I will get a refund no matter
what reason I give for cancelling? |
| A. |
Yes, you can get a refund for any reason; you don’t even
need to give a reason to claim a refund if you wish. |
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| Q. |
Do you sell domain names? |
| A. |
Currently we don’t sell domain names and are a pure web
hosting company. Users just need to purchase domains through
one of the many domain registrars on the web and then transfer
them into us. We will though by the end of this year be starting
a domain registrar service and will keep users updated. |
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